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Customer Service

We take great pride in providing excellent customer service and we always aim to go that extra mile.

If you have any recommendations or suggestions on how we can improve our services, let us know. We LOVE hearing from our customers! Email us here or call us on 0141 333 9898.


We offer a free WiFi service which means that our customers can enjoy fast and reliable internet access throughout the Centre.

Simply select Buchanan_Guest from the choice of networks to get connected.

If you have any queries about this service or wish to find out more, please call the centre on 0141 333 9898 or visit our Information Desk which is located on the first floor near John Lewis.

Lost Property

Any lost property in the centre is handed in to our Information Desk on the First Floor near John Lewis/Jones Bootmaker, so try here first if you've lost something. Or, give us a call at 0141 333 9898 and ask for Lost Property.

Personal Shoppers & Style Advisors

John Lewis, Mango, Next, and Phase Eight all offer a personal shopper and/or style advisor services.

Amazon Locker

How does Amazon Locker work?

Amazon Lockers are self-service kiosks where you can receive or return your parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you.

How do I start using Amazon Locker?

Firstly you need to add Amazon Locker to your address book:

1. Click on this link

2. You’ll be redirected to the Amazon sign in page. When prompted, sign into your account. 

3. Once you’re signed in, we’ll automatically add the Amazon Locker address to your address book.

Once the address is in your address book, you can select "Dispatch/Return to this address" during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.


Once your parcel is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pickup code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All parcels delivered to locker locations must be picked up within three business days. If you're not able to collect your parcel within this timeframe, the parcel will be returned for full a refund.


To return an Amazon parcel via Amazon Locker, create a returns label using the Returns Support Centre. This will generate an email with your unique return code. When you arrive at the locker, enter your return code into the keypad and follow the instructions on the screen.

For more information on Amazon Locker visit their homepage at


Please note that we do not permit pets in the centre, with the exception of assistance dogs.