We take great pride in providing excellent customer service and we always aim to go that extra mile.
If you have any recommendations or suggestions on how we can improve our services, let us know. We LOVE hearing from our customers! Email us below or call us on 0141 333 9898.
We offer a free WiFi service which means that our customers can enjoy fast and reliable internet access throughout the Centre.
Simply select Buchanan_Guest from the choice of networks to get connected.
If you have any queries about this service or wish to find out more, please call the centre on 0141 333 9898 or ask a member of roaming customer service staff.
Give us a call at 0141 333 9898 and ask for Lost Property.
John Lewis, Mango, Next, and Phase Eight all offer a personal shopper and/or style advisor services.
How does Amazon Locker work?
Amazon Lockers are self-service kiosks where you can receive or return your Amazon.co.uk parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you.
How do I start using Amazon Locker?
Firstly you need to add Amazon Locker to your Amazon.co.uk address book:
1. Click on this link www.amazon.co.uk/
2. You’ll be redirected to the Amazon sign in page. When prompted, sign into your Amazon.co.uk account.
3. Once you’re signed in, we’ll automatically add the Amazon Locker address to your Amazon.co.uk address book.
Once the address is in your address book, you can select "Dispatch/Return to this address" during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.
Once your parcel is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pickup code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.
All parcels delivered to locker locations must be picked up within three business days. If you're not able to collect your parcel within this timeframe, the parcel will be returned for full a refund.
To return an Amazon parcel via Amazon Locker, create a returns label using the Returns Support Centre. This will generate an email with your unique return code. When you arrive at the locker, enter your return code into the keypad and follow the instructions on the screen.
For more information on Amazon Locker visit their homepage at www.amazon.co.uk/locker.
Please note that we do not permit pets in the centre, with the exception of assistance dogs.
Customers wishing to visit John Lewis & Partners with pets should use their external entrance/exit on Killermont Street.
As part of Glasgow's Autism Friendly City Centre Initiative the centre observes a quiet hour every Wednesday 4pm-5pm and every Saturday 9am-10am.