Please wait. Working. Please wait. Working.Here at Buchanan Galleries we aim to ensure that all guests can enjoy a great day out without any difficulty.
The Centre is conveniently located close to Buchanan Street Bus Station, Queen Street train station and Buchanan Subway; and there is step-free access to the centre via our Sauchiehall Street entrance.
Our car park has 68 disabled parking spaces which are conveniently located close to the entrance lobbies on car park levels 2 – 5.
There are lifts throughout the centre providing access to the different levels and we have disabled toilets in three locations – one on the second floor next to the baby change and toilets, one on the first floor next to the link bridge, and another directly beneath on the ground floor.
We also have manual wheelchairs available for use within the centre, which can be collected from our Car Park Control Room on level 2 of the car park or alternatively ask a member of roaming customer service staff.
Baby changing facilities are available on the Second Floor, by the ladies toilets and near to Burger King.
If you'd like privacy to breast-feed, there are facilities within the baby changing room too.
Public toilets are available on the Second Floor (near to Burger King) or within John Lewis which are accessible from the First Floor of the centre.
Disabled toilets are available on the Ground Floor, First Floor and Second Floor. Our disabled toilets are accessed using a RADAR key. For any assistance, please ask a member of roaming customer service staff.
Please note that we do not permit pets in the centre, with the exception of assistance dogs.
Buchanan Galleries is committed to delivering a more inclusive retail experience for all our guests and tackling some of the barriers faced by people with autism and their families, including social isolation and a lack of understanding from the wider public.
For example, we provide quiet hours every Wednesday afternoon from 4pm-5pm and on Saturday morning from 9am-10am. During this time Buchanan Galleries will switch off the music in the malls and many of our stores do the same.
We also have staff members who are trained in Autism Aware, and there is always someone available to assist if required.
Buchanan Galleries offers a warm welcome to all our guests and it’s important to us that everyone can enjoy the shopping and dining available. For some children and adults, who have hidden disabilities, this can be more challenging. That’s why we’ve introduced two sensory backpacks which are available to hire free of charge from the centre management office.
These sensory backpacks are particularly suited to our autistic guests and are packed full of items to assist children and adults. They include:
We will be asking users of the sensory backpacks to return them to our centre management office after use.
If you'd like to find out more details in advance of your visit, please contact our team at 0141 333 9898 or by emailing Centre Management at buchanangalleries@landsec.com
Many people on the autism spectrum have difficulty processing everyday sensory information, and we recognise that visiting a shopping centre can present a difficult environment to some. We have therefore introduced sensory toys for those needing some time out and they can be requested from a member of roaming customer service staff.
SignLive is a Video Relay Service that allows our deaf and hard of hearing guests to connect with an online BSL Interpreter during opening hours. The BSL interpreter will talk to the member of staff you would like to connect with and sign their responses to you. The service can be accessed by scanning our SignLive QR code at the Guest Services Lounge. You can also access SignLive via the app or a web browser. Please ask a member of staff if you’d like to use SignLive.
Watch our video with more information here.
Not all people with hidden disabilities require assistance. But if you do, wearing the Hidden Disabilities Sunflower Lanyard discreetly indicates that you need additional support or just a little more time.
